‘Digital Eavesdropping’: The Consumer Goods Giant Seeks to Capitalise On Vaseline’s TikTok Moment.
As a product discovered over 150 years ago on a Pennsylvania oilfield, the humble pot of Vaseline could hardly be considered an clear candidate for digital platform algorithms.
Yet the brand’s emergence as a viral TikTok topic has thrust it into the lead of an promotional upheaval, where major corporations are allocating substantial funds to content creators and reducing expenditure on advertising goods in traditional media.
A Journey from Drilling to Digital
First created commercially in the 1870s by scientist Robert Cheeseborough, who noticed oil rig workers rubbing their skin with a residue from oil extraction. Now, a flood of user-generated videos have chronicled its broad application in “everyday tips”.
It has been touted as a solution for polishing footwear or making fragrance last longer, and also a remedy for squeaky doors. Users have even applied it to stop the scourge of snack dust adhering to hands.
Harnessing the Hype
Noticing its viral resurgence, marketers at Unilever enhanced the tricks by tasking their in-house experts with verification and providing creators with the outcome data.
Assertions that it diminished the sting of chili on the mouth were validated. Similarly supported were ideas it could extend fragrance and rejuvenate purses. Proposals that it might brighten smiles or extend lashes were disproven.
The ‘Social Listening’ Strategy
Print ads and broadcast spots would once have dominated Unilever’s advertising drive. However, this online trend has led decision-makers to turbocharge spending on content creators.
This tracking of digital spaces to guide corporate planning has been dubbed “social listening”. The company's chief executive, recently appointed, has stated the intention is to spend a full fifty percent of its huge ad budget on social media content.
Evolving With Audience Behavior
Selina Sykes, who is spearheading the social media effort, said the company was just evolving with contemporary approaches of connecting with customers. She said participating on platforms “without spoiling the atmosphere” was crucial.
“What is the key to genuine brand integration? This remains our core objective as brands, dating to when neighbors chatted over fences and talking about what they used.
“The trend is shifting from a one-to-many model, where we would just transmit messages … Today, it's numerous dialogues, diverse communities. The evolution of platform algorithms means that these groups seem specialized, yet they are vast.
“Having your brand advocated by users, talked about by other people, that is how you can build trust and relevance. Influencers are vital for this. We’re really scaling this advocacy model.”
A Fundamental Consumption Turn
The approach indicates dramatic transformations happening in audience habits, with younger consumers allocating more attention to social media platforms than traditional TV, print, or radio.
The shift is reflected in drops in traditional media advertising. Across Britain, commercial funding for major broadcasters have dropped substantially in real terms since 2019.
Influencer Marketing Expansion
It also reflects a blurring of media roles as corporations essentially turn into content studios, linking up with hundreds of content creators to boost their products.
A commercial director at a major talent agency said: “Clearly, there is a migration of viewers out of certain traditional media outlets and they are dedicating far more hours to digital video and image apps than they are consuming linear broadcasts or printed matter.
“Many companies report to us people trust recommendations from the personalities they subscribe to compared to commercial messages. This is a persistent pattern.”
He added firms may also cut expenditures by targeting content creators over big traditional media campaigns, which also enables easier content adjustment to gauge performance.
Such methods are increasing. Promotional expenditure on influencer marketing is growing fourfold quicker than the broader media sector. Across the United States, it has increased by over 100% since 2021 and is projected to reach substantial figures in 2025.
TV's Lasting Role
Despite the huge changes, executives said they believed television commercials still played a key part to play, as TV channels continued to possess the influence to drive countrywide discourse.
Sykes said: “A top-tier ROI marketing event is still the Super Bowl. It’s not about those broadcasters saying: ‘Oh, we’re not relevant any more.’ The focus is on who seizes focus … I think there’s 100% a place for them.”